Client Service Agreement

Agreement and Scope

This agreement governs services provided by Tech By Hephzibah. Services are limited to the scope, pricing, and deliverables agreed between the parties. Additional requests may require revised pricing, timelines, or a separate agreement.

Client Cooperation and Authority

The client confirms they are at least 18 years old, have authority over the devices, accounts, systems, websites, organizations, or resources involved, and will provide accurate information, access, and timely cooperation.

Backups and Data

The client is solely responsible for maintaining current backups before services begin. Tech By Hephzibah is not responsible for data loss, corruption, deletion, hardware failure, software failure, lockouts, website issues, cloud issues, interruptions, or technology failures occurring before, during, or after service.

Payments and Refunds

Payment terms are established before work begins. Refund requests are reviewed case by case. Completed work, delivered services, completed milestones, training, configurations, research, planning, and support already performed are generally non-refundable.

Hold Harmless and Indemnification

The client agrees, to the extent permitted by law, to release, defend, indemnify, and hold harmless Tech By Hephzibah and its owner from claims, losses, liabilities, costs, expenses, and demands arising from client decisions, implementation choices, misuse, unlawful activity, technology failures, third-party services, AI outputs, data loss, privacy incidents, security incidents, or service interruptions.

No Warranties and Liability Limit

Services are provided as is and as available without guarantees of specific outcomes, complete privacy, anonymity, security, compatibility, or uninterrupted operation. To the maximum extent allowed by law, liability is limited to the amount paid for the specific service giving rise to the claim.

Governing Law

This agreement is governed by Texas law.